Enel Ceará monta esquema especial para o Carnaval
A Enel Distribuição Ceará montou um plano especial voltado para o período do Carnaval. Envolve a área operacional técnica e o atendimento ao cliente.
O plano objetiva garantir o pleno fornecimento de energia durante a folia e tem como uma das ações o aumento no número de pessoas trabalhando no período. Serão mais de 1000 colaboradores, mais de 340 equipes em campo e duas subestações móveis.
Segundo a assessoria de imprensa da Enel Ceará, haverá ainda rondas operativas em diversos pontos do Estado, para mitigar ocorrências com furto de cabos, principalmente em áreas litorâneas, ou falhas em alguma estrutura da rede elétrica.
O plano envolve também a Central de Relacionamento, que terá reforço no atendimento, e o monitoramento dos canais digitais da companhia, para manter os clientes informados sobre a atuação da empresa seja por e-mail, SMS e outros canais.
Nos municípios de Camocim, Sobral, São Benedito, Jijoca de Jericoacoara, Amontada, Paraipaba, Trairi, Aquiraz, Beberibe e Caucaia, onde há previsão de grande movimentação durante o período da folia, foram feitas manutenções preventivas, como instalações de equipamentos, aumento de cargas nos transformadores e substituição de estruturas.
SERVIÇO
Para comunicar ocorrências, solicitar serviços ou informações, os clientes da Enel Distribuição Ceará podem entrar em contato pelo aplicativo Enel Ceará, que pode ser baixado gratuitamente para iOS (http://goo.gl/quLoH9) e Android (http://goo.gl/pjQpNS); pelo site da companhia (https://enel.com.br); pelas redes sociais – Facebook (https://facebook.com/enelclientesbr) e Twitter (@enelclientesbr) ou ainda pela Central de Atendimento (0800 285 0196).
*Os clientes podem ainda falar com a Enel através do WhatsApp, enviando um “Olá” para o número (21) 99601-9608. A atendente virtual Elena irá atender, ingressando serviços como Falta de Energia, Consulta de débitos, Envio de 2ª via da conta e respondendo às perguntas mais frequentes.
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